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Report Lost/Stolen Card

VISA Credit Card Contact Information

Customer Service Phone Number: 1-800-599-7889
Lost / Stolen Card Phone Number: 1-800-599-7889
Fraud Phone: 1-855-961-1602 (call this number only when prompted from Fraud Alert)
Website Support Phone Number: 1-866-604-0380 (Call this number only when locked out of the website)

Debit Card Contact Information

If you have an issue, concern, or a question concerning your Brazos Star VISA Debit Card, the following resources are available for your use:

Falcon Fraud: 888-241-2440  (Falcon is who we use to help with fraud detection)
Lost or Stolen Cards: 800.405.7068
Debit Card Activation: 
Change your Personal Identification Number (PIN): 

*Note: To change your PIN number, you must have the PIN Reference Number that was included on your PIN Mailer. The Credit Union does not have access to PIN numbers.  If you cannot remember your PIN, you can order a replacement PIN mailer.  It normally takes approximately 10 days to be sent via the USPS.