A valuable tool for managing your Brazos Star Checking Account, our VISA Debit Card is:
Our Brazos Star VISA® debit card is the perfect everyday card! It may be the only card you’ll ever need. It’s easy to use and accepted everywhere VISA® is. As a debit card, it’s linked to your Brazos Star checking, which means each time you use the card, the money is automatically deducted from your account. For your convenience you can run the transaction as either debit or credit.
If you have a Brazos Star Checking Account and want to add the convenience of a VISA® Debit Card you can always log in to your online banking and fill out the debit card application that can be found under the Forms [tab], it is a secured online banking service module. If you have any questions about our Visa® Debit Cards, you can always contact the credit union at 979-846-7456 by phone or text.
Secure: you’re automatically protected by VISA®’s Zero Liability Policy
Safe: no need to carry around large amounts of cash
Convenient: it’s accepted everywhere VISA® is
Free: no monthly fees or usage fees
Easy: each transaction appears on your Brazos Star Checking Account statement for easy tracking
If you have an issue, concern, or a question concerning your Brazos Star VISA® Debit Card, the following resources are available for your use:
Card Activation Number: 866-985-2273
Lost or Stolen Card Center: 800-610-2696
If you receive a call from the fraud detection work center (FSWC) regarding possible fraud on your account, the call will originate from 888-918-7313. The fraud representative should provide this number if a voicemail is left to contact them back.
When charges and purchases appear on your account that you do not recognize, they may be fraudulent, or they may not be. You may need to file a dispute or a fraudulent claim. Brazos Star Credit Union’s policies and procedures for processing fraudulent and disputed transactions are governed by the Electronic Funds Transfer Act, or federal Regulation E. There is a process that needs to be followed to effectively report card fraud or a transaction dispute.
If the transaction was never authorized or initiated by the cardholder, a fraud claim may be filed. If you feel that you need to file a claim, please click the link below.
Our focus is providing you with positive, professional, financial services experience. That also extends to protecting you and your accounts from fraudsters or scammers.
Before traveling, we recommend you:
Please note: when our fraud department calls you, they will only verify your transactions. They already have your information and would not need to ask you for your card number, PIN or other personal information.
NEVER GIVE OUT YOUR CARD NUMBER OR PERSONAL INFORMATION TO UNKNOWN CALLERS.
We are grateful that you trust us with your personal banking needs, and please be assured that we appreciate your understanding and realize the frustration that this may cause. Unfortunately, these practices have become necessary to prevent and limit the fraud that is occurring largely due to widespread data breaches and scams.
Should you have any questions, please contact our member service representative at 979-846-7456.