Phone or TEXT: (979) 846-7456 • Fax: (979) 846-6866 • Routing & Transit #: 313178182 • Holiday Schedule • Report Lost/Stolen Card >>
Coming soon in May, 2022, all Brazos Star Credit Union debit cards will be upgraded to a new servicing platform. What this means for you:
We thank you for allowing us the opportunity to continue working for you and your financial well-being. Thank you for your membership and loyalty in Brazos Star Credit Union.
A valuable tool for managing your Brazos Star Checking Account, our VISA Debit Card is:
Our Brazos Star VISA debit card is the perfect everyday card! The only card you’ll ever need, it’s easy to use and accepted everywhere VISA is. As a debit card, it’s linked to your Brazos Star checking, which means each time you use the card, the money automatically deducts from your account. Use either your secure PIN (personal identification number) for transactions, or sign for signature-based (credit) transactions that act like a credit card.
No Problem. Text Us.We’ll Text You Back. In a rush? Have a quick question?If you need to reach us, we’re right here w/you!Text us @ (979) 846-7456 and we will text you right back. For Alerts, News and More members can TEXT Brazosstarcu to (855) 927-8273 or scan the QR Code.
If you have a Brazos Star Checking Account, and want to add the convenience of a VISA Debit Card, please contact the credit union at 979-846-7456 to have a secure form sent to you. Or, if you are requesting a new VISA Debit Card and you have reported your card lost or stolen, or it was closed because of fraud, please complete the Debit Card application under forms within our Secure Online Banking Service module.
Secure: you’re automatically protected by VISA’s Zero Liability Policy
Safe: no need to carry around large amounts of cash
Convenient: it’s accepted everywhere VISA is
Free: no monthly fees or usage fees
Easy: each transaction appears on your Brazos Star Checking Account statement for easy tracking
If you have an issue, concern, or a question concerning your Brazos Star VISA Debit Card, the following resources are available for your use:
For Old Cards: Please activate your new card and begin using it. Follow the instructions on the card mailer to activate your card and set your PIN.
If you are still using the current debit card (these are black) you may call these numbers until June 30, 2022.
Falcon Fraud: 888-241-2440 (Falcon is who we use to help with fraud detection)
Lost or Stolen Cards: 800.405.7068
Debit Card Activation: 800.466.0040
Change your Personal Identification Number (PIN): 800.503.9249*
*Note: To change your PIN number, you must have the PIN Reference Number that was included on your PIN Mailer. The Credit Union does not have access to PIN numbers. If you cannot remember your PIN, you can order a replacement PIN mailer. It normally takes approximately 10 days to be sent via the USPS.
For New VISA® Debit Cards issued after May 18, 2022
Card Activation Number: 866-985-2273
Lost or Stolen Card Center: 800-610-2696
If you receive a call from the Fraud Detection Work Center (FDWC) regarding possible fraud on your account, they will contact you from 888-918-7313. The fraud representative should provide this number if you are contacted by voicemail.
Information about Debit Card Fraud & Disputes
When charges and purchases appear on your statement that you do not recognize, they may be fraudulent, or they may not be. You may need to file a dispute or a fraudulent claim. Brazos Star Credit Union’s policies and procedures for processing fraudulent and disputed transactions are governed by the Electronic Funds Transfer Act, or Federal Regulation E, and they are outlined in the credit union’s Electronic Funds Transfer Act (Reg E) disclosure E-Funds Account agreement and Disclosures . There is a process that needs to be followed in order to effectively report card fraud or a transaction dispute.
The primary difference between a fraudulent transaction and a disputable transaction lies in whether or not the cardholder knowingly and willingly initiated the transaction with the merchant in the first place. Disputes can arise between a merchant and a cardholder for a variety of reasons, including but not limited to overcharging the cardholder, charging the cardholder for merchandise that wasn’t received, or charging the cardholder for a monthly subscription that was previously cancelled.
If the transaction was never authorized or initiated by the cardholder, a fraud claim may be filed. If you feel that you need to file a claim, please click on the link below.
Our focus is on providing you with a positive personal finance experience. That also extends to protecting you and your accounts from fraudsters or scammers.
Before traveling, we recommend you:
• Call the credit union at 979-846-7456 and inform us of the dates and locations you will be traveling with your debit card. Members can also complete the online Travel Notification Form
• Carry more than one form of payment (debit card, cash, Brazos Star VISA credit card, Brazos Star VISA Travel Card) For more information on our cards
• Call our Lost or Stolen Card Services at 1-800-405-7068 immediately if your card is missing.
It is also a good practice to confirm what phone numbers the credit union has on its records as we will call you in case our system flags one of your transactions as potentially fraudulent. PLEASE NOTE: When our fraud department calls you, they will only verify your transactions. They already have your information and would not need to ask you for your card number, PIN or other personal information.
NEVER GIVE OUT YOUR CARD NUMBER OR PERSONAL INFORMATION TO UNKNOWN CALLERS.
We are grateful that you trust us with your personal banking needs, and please be assured that we appreciate your understanding and realize the frustration that this may cause. Unfortunately, these practices have become necessary to prevent and limit the fraud that is occurring that is largely due to widespread data breaches and scams.
Should you have any questions, please call our member service representatives at 979-846-7456.
